FAQ

Find out about your trip

We recommend at least 5 nights in order to get the full experience.

Most of our airline tickets, hotels, pre-paid car rentals, costumes, event vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

  • you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
  • you are not a “no show” (most “no show” bookings are ineligible for any waiver from suppliers for refund processing); and
  • we are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgment of your request and provides you with a tracking number. Upon receipt of your request, we will work with the suppliers such as airlines, hotels, car rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for a refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Carnival Info will charge a post-ticketing services fee, as applicable. All refund fees are charged on a per-person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking.

We don’t recommend car rentals for Carnivals located in the Caribbean. However, for North American based Carnivals it can be beneficial as event locations tend to vary.

Costume pick up happens at the mas camp for the band you will be playing with. Pickup times will be provided as your trip nears.

We provide a list of events to choose from or you can have us to select the best events for you.

It is a bit more difficult to secure a room for Trinidad Carnival as hotels tend to not list their packages for sale online. You may need to contact the hotel to check availability. You can also choose to go with one of our VIP packages to have us secure your room.

If you have paid for your package in full, you will receive monthly updates on the status of your trip. Monthly payment plans also receive updates but it is dependent on timely payment.

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